Refund policy

Returns

Our return policy allows you to return items within 14 days of delivery. After this period, we are unable to offer a refund or exchange.

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Please note:

• Sale Items - Please contact us directly.
• Gift cards are non-returnable.

To process your return, a receipt or proof of purchase is required.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mysallywest.ie

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We replace items if they do not fit properly, are defective or damaged. If you need to exchange it for the same item, send us an email at 

 

info@mysallywest.ie and send your item to: Sally West Boutique 34 Main Street Cavan H12Y6C9 Ireland

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

 

Sally West Boutique 34 Main Street,Cavan Town, Co. Cavan , H12Y6C9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EUR75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.